Failed payments are more than just missed revenue—they can quickly snowball into member churn and serious financial strain. For gyms that rely on recurring memberships, waiting too long to act can turn a small hiccup into a revenue leak. That’s where early...
Customer Service Outsourcing Overview Our client, a government agency, required a BPO-provided Customer Support Service that was capable of handling surge requests in a high-volume environment. They needed a provider that could scale on demand and be quickly trained...
Failed Payment Management How First Credit Services helped one client retain 400 members a month Overview Our client operates a chain of low cost – high volume health clubs in the Northeast. It was common for their clubs to have 500-700 failed payments each...
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